Frequently Asked Questions

Where can I purchase REGENSIFY products?

You can buy online at www.regensify.com or order online at our official marketplace store like Lazada, Shopee etc.

Why use REGENSIFY Haircare?

We combined the best haircare ingredients that work and create an unique formulations. For example, we are the first Singapore haircare company to use the Redensyl ingredient in our hair care serum. Redensyl is a powerful ingredient that wakes up the hair stem cells. Besides that, the serum is jam-packed with tons of other powerful ingredients such as Saw Palmetto, Ecklonia Cava, Centella Asiatica, Adenosine, Biotin and Ubiquinone (Coenzyme Q10).

Do check out Our Haircare Ingredients page.

4) Are there any side effects in products?

There is no known side effect in using our products. Our ingredients are all safe. Our formulations are also paraben free, no artificial colorings, no synthetic fragrance and cruelty free. Our formulations are parabens free, synthetic fragrance free, no artificial colorings and cruelty free. We used high quality pharma grade ingredients and worked with reputable cosmetics manufacturing companies in Singapore. All our products are manufactured in a GMP lab with stringent QC checks.

5) Can women use the hair care product as well?

Yes. The shampoo, conditioner and serum are formulated to suit all types of hairs for both men and women.

How much ml should I use for the Redensifying Hair Regrowth serum for each use?

We recommend you using the serum twice a day, each in morning and night after wake up and before sleep. There is no fixed dosage as it depends on how big your scalp is and the areas that you want to treat. We recommend at least 1 ml each dose up to around 1.75 ml each time if the treated area is quite a big area.

8) How soon can we expect visible hair growth?

The Redensyl clinical studies were done on volunteers with Norwood III and IV over a period of three months under strict controlled clinical environment. If your hair loss is more severe than Norwood III and IV, or if you didn’t apply the dosage consistently in the right manner, then it is likely that a longer treatment time will be needed to see the first signs of visible results.

Within weeks to the first month, you should see significantly lesser hair drop. However, for visible hair growth, a conservative estimate may take around four to six months of consistent use. The existing hairs will also start to get thicker after every hair cycle. Take note that a normal hair growth cycle can take around 3 months or longer. Hairline and temple regrowth for men tends to take longer time compared to crown regrowth, so if you fall into severe hair loss category, we recommend at least one year of product usage. Patience is key.

9. How can I get offers and discount codes?

You can subscribe to our newsletter and be updated with all the latest news from REGENSIFY. We shall let you know all the latest offers and contests that we launch. You can also like and follow us on Facebook, Instagram and Youtube.

10. How long does shipping take and costs?

We usually processed and shipped your orders within 1-2 business days after we received payment. During holidays or events, it may take a little longer. If the order is above SGD 50, the local shipping is waived. We recommend using J&T Express for all local shipping. Below min SGD 50, there is a SGD 3.40 domestic shipping costs for J&T Express.

11. Do you ship overseas?

Currently, we do not ship overseas for this website, except domestic shipping within Singapore. If you reside in USA, you can buy directly from Amazon.com or ebay.com. If you reside in Australia, you can buy directly from Amazon.com.au or ebay.com.au. If you reside in Malaysia, you can buy from Lazada Malaysia and we ship from Singapore to Malaysia via Janio. Our goods are in Amazon USA and Australia warehouses and are PRIME eligible items. If you reside outside USA, Australia or Malaysia, you can try purchase from Amazon.com and see if Amazon Global Logistics ships to your country. Please purchase only from seller with the seller name REGENSIFY at Amazon, ebay, Lazada, Shopee and Q0010.

12. Do you allow self-collection or cash on delivery?

We now allow self-collection at Gap Year Hostel. The location is 322 lavender street Singapore 338821. Appointment must be made in advance to sales@regensify.com before coming. Currently, we do not allow cash on delivery.

13. What payment methods do you accept?

We accept payments via PayPal and PayNow. You can make a secure payment through PayPal using your credit card. For local orders, you have to make a paynow to UEN 202011992K within 24 hours of order confirmation and send us an email with your Order ID and transaction details. Otherwise, the order will be automatically void if we did not receive any payment acknowledgement. Note that Paynow is a payment method used within Singapore only.

14. How do I know the order is accepted? How do I cancel an order or request for a refund or exchange of an order?

After placing your order and making payment, you will receive an email order confirmation, which confirms your order number, name, items purchased and delivery address. You will then receive another email once your order has been dispatched with the tracking code. For refund and exchange or any order matters, please email us at sales@regensify.com. Goods must be returned to us in the original unopened condition within 60 days from the order date before we can approve any refund or exchange.

15. Can I be your overseas distributor?

We welcome overseas distributor to contact us. Fill up the contact form or drop us an email at sales@regensify.com